Frequently Asked Questions

When will I get my order?

Typically, orders will be processed by our team and shipped out within 0-3 business days. Shipping times vary, tracking information will provide an ETA.

 

Can I make an adjustment to my order?

Our team will do their best to accommodate any adjustment requests - please contact us on Instagram for the most prompt reply - https://www.instagram.com/ghostgamestcg/

 

Where do you ship?

We currently ship worldwide!

 

What if I receive a damaged item?

In the unfortunate event that you receive a damaged item, please contact us through Instagram at https://www.instagram.com/ghostgamestcg/ We will assess each case individually - please provide as much information as possible, including photos.

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When will my Pre-Order ship?

If you pre-order an item, it will ship close to the estimated release date. All orders containing pre-order products will be held until the release of ALL items in that order. 

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What currency does the shop use?

ALL prices listed on this website are in CAD. You can use the convert tool on every page to check pricing in your local currency. 

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Can I cancel and refund my order?

Orders can be cancelled and refunded up until you receive the shipping confirmation or pickup ready email. Cancelled orders may be subject to a 3% transaction fee.